Terms and Conditions
YOUR CONTRACT IS WITH Yoga Holidays and Retreats.com, 21 Clairville Court, Reigate, Surrey RH2 0RP.
1. BOOKING PROCEDURE
(a) On making a booking with us, each person attending must accept the terms of these Booking Conditions.
(b) Payment of a non-refundable deposit (amount varies
according to specific retreat) to confirm your place.
Where a deposit has been paid to ensure an early bird special price, a final request will be sent to you approximately 1 week before the early bird deadline for full payment to be made showing the date for payment of the balance of the price of the retreat. If the balance of the Early bird price for your retreat is not paid on time, we reserve the right to increase the price to the full non discounted rate. Full price bookings require full payment to be made 8 weeks prior to retreat start date or immediately if booking last minute. If the outstanding payment is not received 8 weeks before the retreat dates we retain your deposit and apply the Cancellation Charge set out in Paragraph 4.
(c) For bookings made within 10 weeks of the date of departure, the full payment will become due immediately upon confirmation of the booking. Once payment has been made any subsequent cancellation will incur Cancellation Charges as set out in paragraph 4.
(d) Your booking is considered definite and a contract will exist between you and Yoga Holidays and Retreats only when an email of confirmation has been sent to you. No contract will exist between us prior to our issuing the confirmation email.
(e) We reserve the right to increase the prices published prior to the time that you book your holiday. Any increase in price will be advised to you before you book the holiday.
We reserve the right to increase the price of your transfer arrangements to allow for variations in transportation costs due, taxis or fees chargeable for services and the exchange rate applicable to your travel arrangements. No price increase will be made within 30 days of your departure date and in any event, we will absorb any increase which equals 2% or less of the cost of your travel arrangements.
3. Holiday/Retreat PRICES
Our holiday prices include accommodation, all meals as
stipulated, treatments as advertised and all group yoga classes, unless stated
differently in your booking confirmation email.
Our prices exclude flights, travel insurance, tips, excursions, transfers from airports and train stations unless otherwise stated.
4. CANCELLATION BY YOU
You (or any member of your party) may cancel your holiday/retreat at any time providing that the cancellation is made by the person submitting the booking form and is communicated to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown below:-
Days Before Departure Cancellation Charge
70 days or more deposit only
30-70 days 75% of holiday cost
Less than 30 days 100% of holiday/retreat cost
7. CANCELLATION BY US
Yoga Holidays and Retreats reserves the right in any circumstances to cancel your holiday at any time up to 10 weeks before the start date, in which case we will offer a refund in full of all monies paid for your holiday. Yoga Holidays and Retreats will not be responsible for any monies you have paid for travel, so please make sure you have adequate cancellation insurance in place.
(a) Compensation payments will not apply if payment for your holiday has not been received by Yoga Holidays and Retreats by the stipulated payment date.
(b) Compensation will not be paid if Yoga Holidays and Retreats is forced to cancel or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure.
We do not book flights for our clients. We may recommend suitable flights, trains and provide directions but Yoga Holidays and Retreats is not responsible for your travel plans and arrangements. It is your responsibility to confirm your flight times and check in with your airline before your outward and return journey.
9. OUR LIABILITY TO YOU
(a) We accept responsibility for ensuring that the Retreats/holidays that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) Optional trips booked locally are not our responsibility. However please note the following: -
There are risks inherent with any activity holiday and with physical exercise such as yoga. We strongly recommend that you consult your doctor before travel to advise on your ability to undertake strenuous exercise. You should make him/her and us aware of any medical condition which may affect your ability and comfort when undergoing vigorous exercise.
We ask that you complete our confidential consultation form and let us know if you have a particular pre-existing injury or medical condition when you book so that we can make sure you will be able to fully enjoy your yoga break.
If you have a problem during your holiday, please inform a member of our team immediately, who will endeavor to put things right. If your complaint cannot be resolved locally, you must advise us in writing on your return.
11. LOCAL CUSTOMS
Please familiarize yourself with the local customs of the country you are visiting, especially if it is a country with conservative culture or you are visiting an "off the beaten track” location. Clients who are deemed to be acting in a way that is inappropriate in the local environment or towards our local teams or other group members may be asked to leave. No refund will be given in this circumstance.
12. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
You are responsible for ensuring that you have a valid passport and any necessary visas and any necessary or required inoculations or other health requirements.
13. THE CONTRACT
This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English Courts.